![]() This notebook computer is connected to the internet most of the time it's running, from behind a NAT. Although I know of alternative software I could use, please don't propose them as answers for this question. (I haven't tried video chat or receiving shared screen from this computer.) Also, many people I am in contact with already use Skype. I don't think that's the one I'm running, and I definitely don't think it's the one that creates the desktop shortcut: the desktop program is "C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe" which is where the desktop shortcut points to, the business program is "C:\Program Files\Microsoft Office\root\Office16\lync.exe".Īll the main functionalities of Skype seem to work: I can start or receive Skype voice calls, they carry voice in both directions, I can switch between different microphone and speaker devices, I can invite new Skype users, use text chat, and I can share my screen image during a voice call. I believe I'm not using it: I started it once, but then requested the consumer version, because the business version doesn't let me use my pre-existing old Skype account. The machine also has what appears to be the business version of Skype installed, and may have been installed with Office 365 Business (that one is definitely installed on the machine). Skype was installed by a dedicated part-time sysadmin. It's hard to get more specific version information for skype, but I think this is the personal version (not the business one), and the version that is composed of a traditional windows program and a metro-style windows app. I have Windows administrator privilages on this computer. I am currently running Skype version 8.29.0.50 by Microsoft. I am using Windows 10 Pro, 64-bit (x86_64) version. How do I make the desktop shortcut not reappear without disabling the updates themselves? Whenever it does such an update, it recreates a shortcut (icon) for Skype on the desktop. Skype frequently automatically installs updated versions of itself. You can reach out to us by submitting a ticket on our portal or you can directly mail us at Check out our website to know about the services offered by us.I use Skype on Windows 10. Close Outlook and open normally.ĭ) Test making a Skype Meeting in Calendar.įor any other concerns related to Office 365 plan and subscriptions. ![]() Close Outlook and reopen.Ĭ) Go to File > Options > Add-ins > Go > Add > navigate to C:\Program Files\Microsoft Office\root\Office16 (Office15 if they are using 2013 applications) and select the UCAddin.dll file and click OK. This can also vary depending on if they installed Skype for Business/Lync as a standalone as it will be in the C:\Program Files\LyncInstall\Microsoft Office\Office15 or Office 16 folder).Ī) Close Outlook and open as administrator.ī) Go to File > Options > Add-ins > Go > highlight Skype Meeting and select Remove. Ensure the add-in install file, UCAddin.dll, is located in C:\Program Files\Microsoft Office\root\Office16 (Office15 if they are using 2013 applications. If it is still not listed, move to step 5.Ħ. If it is not, check to see if the add-in is listed in "Slow or disabled COM Add-in's". If Skype Meeting option is available in Calendar. Go to File > Options > Add-ins > Go > check the box for the Skype Meeting add-in and select OK. If "Slow or disabled COM Add-in's" is not present or Skype Meeting is not shown, move to step 4.ĥ. Client can further test the issue by restarting the computer completely and see if the Skype Meeting add-in persists.ī) If it is not present, check File > Info for "Slow or disabled COM Add-in's". Close Outlook and reopen, then check Calendar to see if the Skype Meeting option is available in the ribbon.Ī) If the meeting add-in is present, issue should be resolved. This will enable the add-in for this session.Ĥ. Go > check the box for the Skype Meeting add-in and select OK. These are the steps that you help in finding the missing Skype for Business icon in Outlook.ģ. And also not getting the Microsoft Teams icon available there (as this replaced Skype for Business after updating Outlook). Many users have reported to us that Skype for Business icon is missing in Outlook.
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